How can we help you?
Here are some common questions about our products and services.
Our current processing time is 1-2 weeks depending on the size of the order and if customization is required.
We currently ship to Canada and the U.S. All prices are originally listed in CAD.
Once order is completed, shipping times may vary: Canada: 2-5 business days U.S.: 4-6 business days
All sales are final. We do not accept refunds or exchanges.
Please contact us within 2 business days with a picture. We will either replace the item or issue a refund based on availability.
Once a package is marked as delivered, we are not responsible for lost items. If your package is lost in transit, contact your postal service to file a claim.
No, cups are not dishwasher safe. Hand wash only with cold water. Do not microwave, soak, or scrub the vinyl. DO NOT SOAK BAMBOO LIDS
Yes! We offer custom orders. Please DM us on Instagram or email ooakbysarah@hotmail.com.
Yes! Please reach out to us for bulk or wholesale inquiries at ooakbysarah@hotmail.com.
You can contact us via: 📧 Email: ooakbysarah@hotmail.com 📷 Instagram: @ooak_bysarah 📘 Facebook: OOAK BY SARAH