How can we help you?

Here are some common questions about our products and services.

Shipping & Return
What is your turnaround time?

Our current processing time is 1-2 weeks depending on the size of the order and if customization is required.

Where do you ship?

We currently ship to Canada and the U.S. All prices are originally listed in CAD.

What are the shipping times?

Once order is completed, shipping times may vary: Canada: 2-5 business days U.S.: 4-6 business days

What is your refund/exchange policy?

All sales are final. We do not accept refunds or exchanges.

What if my item arrives defective or broken?

Please contact us within 2 business days with a picture. We will either replace the item or issue a refund based on availability.

What if my package gets lost?

Once a package is marked as delivered, we are not responsible for lost items. If your package is lost in transit, contact your postal service to file a claim.

Product questions
Are the cups dishwasher safe?

No, cups are not dishwasher safe. Hand wash only with cold water. Do not microwave, soak, or scrub the vinyl. DO NOT SOAK BAMBOO LIDS

Can your products be customized?

Yes! We offer custom orders. Please DM us on Instagram or email ooakbysarah@hotmail.com.

Do you offer bulk or wholesale orders?

Yes! Please reach out to us for bulk or wholesale inquiries at ooakbysarah@hotmail.com.

How can I contact you?

You can contact us via: 📧 Email: ooakbysarah@hotmail.com 📷 Instagram: @ooak_bysarah 📘 Facebook: OOAK BY SARAH